Browse Our Most Asked Questions

Does HIPAA Apply?


When does my membership activate?

Once payment is received, as long as the member is not hospitalized at the time of enrollment.

My card is no longer active, what happens now?

You can log into your account on the website and renew your membership. Memberships do not automatically renew.

How am I transported?

 A medically equipped Jet Air Ambulance with certified flight and medical staff

What is the Enrollment Agreement?

 Annual membership does not automatically renew.  

What are the terms and conditions?

 Click "See Full Terms and Conditions" to view them in detail.

2301 North Marginal Road

Cleveland, Ohio 44114


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